At OurVision, we believe that our values are not just a part of what we say—they are central to how we live, serve, and lead. Rooted in our faith, our operations reflect a commitment to excellence, inclusion, and dignity. We proudly serve across cultures, backgrounds, and beliefs, maintaining professional standards inspired by our Christian convictions while honoring the diverse tapestry of the global communities we reach.

OurVision’s core values reflect our holistic and faith-centered approach to business, where respect, transparency, and purpose come together to serve our clients with both grace and world-class quality.

We operate with creativity and integrity, guided by Christian principles.

At OurVision, excellence is not just about quality; it is about serving with a heart of worship and stewardship. We view every project as a calling, and every client as a divine appointment. Guided by biblical truths, we blend spiritual values with professional skill, offering design solutions that are creative, strategic, and deeply meaningful. Our Christian worldview shapes how we approach decisions, partnerships, and execution—with honesty, diligence, and grace.

We also believe faith-based excellence must be inclusive, welcoming opportunities to design for diverse global markets while maintaining our Christ-centered ethos. From designing church bulletins to corporate branding materials for businesses of all backgrounds, our faith strengthens our desire to do our best for others—always with humility and high standards. We ensure that every product or service bears our signature of integrity and care.

We serve all clients with kindness, professionalism, and fairness.

Honor and respect begin with recognizing the imago Dei—the image of God—in every individual. This belief drives how we treat each team member, partner, and client: with dignity, courtesy, and genuine regard for their unique journey and culture. Whether we are designing for a Fortune 500 company or a community nonprofit, we believe every story deserves to be told with care and dignity. We approach every project with a listening heart, seeking to uplift and empower.

In alignment with DEIB standards, we actively pursue representation, fairness in communication, and inclusive visuals that resonate across age, gender, ability, race, ethnicity, and nationality. Our hiring and pay practices reflect equal opportunity and equity in the workplace. We champion wage fairness and employee wellness, understanding that honoring others starts with how we invest in our own team.

We clearly communicate our service focus and biblical convictions.

We are unapologetically faith-based, yet deeply committed to transparency in all areas of business. We clearly communicate our pricing, timelines, and policies, as well as our mission to glorify God through creative service. Clients can trust that we will follow through on our word, adapt with humility, and handle feedback with grace. We welcome open dialogue with clients who share different values, recognizing that professionalism bridges belief.

Transparency also includes showcasing our process, limitations, and capabilities honestly. We don't overpromise, and we aim to educate clients about ethical design choices, sustainable production, and inclusive messaging. Every contract, service package, and deliverable comes with clarity, so that both parties operate in mutual respect and trust.

A Privacy Policy is a legal document that transparently informs your users about how you collect, use, store, share, and protect their personal information. It's legally required in many jurisdictions (e.g., GDPR in Europe, CCPA/CPRA in California, and often implied by consumer protection laws elsewhere).

Key Elements to Include in Your Shopify Privacy Policy:

• What information you collect:
• How and why you collect it:
• How you use and share the information:
• Customer rights:
• Data retention: How long you keep data.
• Cookies: A detailed explanation of what cookies are used for (functional, analytical, marketing) and how users can manage them (often via a cookie banner/consent tool).
• Third-party links: A disclaimer about third-party websites you link to.
• Changes to the policy: How you will notify users of updates.
• Contact information: How users can contact you with privacy questions.

Consider Legal Advice: While templates are helpful, if you collect sensitive data or operate in multiple regions with strict privacy laws (like the EU or California), consulting with a legal professional specializing in e-commerce privacy is highly recommended to ensure full compliance. Apps like Termly or OneTrust can also help manage complex privacy requirements.

This is a legally binding agreement between your business and your customers. It sets the rules and guidelines for using your website and purchasing your products/services.

Key Elements to Include:

• Acceptance of Terms: States that by using your site, the user agrees to your terms.
• Intellectual Property: Your ownership of content, logos, designs, etc.
• User Conduct: What users are (and are not) allowed to do on your site (e.g., no illegal activities, no harassment).
• Account Termination: Your right to suspend or terminate accounts.
• Product/Service Information: Disclaimer about product descriptions, pricing errors, availability.
• Order Acceptance/Cancellation: When an order is considered accepted, and your right to cancel orders.
• Payment Terms: How payments are processed, currency, taxes.
• Shipping & Delivery: General information (detailed specifics usually in a separate Shipping Policy).
• Return/Refund Policy Link: Reference to your separate return policy.
• Disclaimer of Warranties: Limits your liability for product performance or website uptime.
• Limitation of Liability: Caps the amount you can be held responsible for damages.
• Indemnification: Users agree to protect you from claims arising from their misuse.
• Governing Law & Dispute Resolution: Which laws apply (e.g., Indiana) and how disputes will be handled (e.g., arbitration).
• Changes to Terms: Your right to update the terms.
• Contact Information: How to reach you.

Legal Advice: Terms of Service are vital for legal protection. While Shopify's template is a starting point, seeking legal counsel to review and tailor your Terms of Service is highly recommended, especially as your business grows.

This policy clearly outlines the conditions under which customers can return products or receive refunds. A clear policy builds trust and reduces customer service disputes.

Key Elements to Include:

• Return Window: How many days customers have to return an item (e.g., 30 days from delivery).
• Condition of Items: What condition items must be in (e.g., unworn, unwashed, original packaging, with tags).
• Proof of Purchase: What's needed (e.g., order number, receipt).
• Refund Method: How refunds are issued (e.g., original payment method, store credit, exchange).
• Non-Refundable Items: Clearly list items that cannot be returned (e.g., final sale items, personalized items, perishable goods, gift cards, intimate apparel, certain health/hygiene products).
• Return Process: Step-by-step instructions for initiating a return (e.g., contact customer service, use a returns portal).
• Return Shipping: Who pays for return shipping (customer, you, or free returns under certain conditions).
• Restocking Fees: If you charge any, state the amount or percentage.
• Processing Time: How long it takes to process a return and issue a refund.
• Damaged/Defective Items: Special procedures for these cases.
• Exchanges: How exchanges are handled.
• International Returns: Any specific rules for international orders.
• Contact Information: For return-related inquiries.