Shipping policy
Shipping Policy
Effective Date: July 14, 2026
Thank you for choosing OurVision: Creative Design Services and Resources.
Processing Time
Orders are typically processed within 1–3 business days.
Orders are processed Monday through Saturday, excluding major holidays.
Shipping Methods
Available shipping methods and estimated delivery times are displayed during checkout.
Delivery estimates are provided by shipping carriers and cannot be guaranteed.
Tracking
Tracking information will be emailed once your order has shipped.
Domestic Shipping
We currently ship throughout the United States.
International shipping may be available for select products.
Digital Products
Digital products are delivered electronically immediately or shortly after payment has been successfully processed.
Lost Packages
If tracking indicates delivery but you have not received your package, please contact the shipping carrier first. If additional assistance is needed, contact us within seven (7) days.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. We cannot be responsible for delays or losses resulting from incorrect shipping information.
Shipping Delays
Carrier delays caused by weather, natural disasters, holidays, or other circumstances beyond our control are not eligible for refunds.
Questions regarding shipping:
Email: ourvisionusa@outlook.com
Phone: 850-708-9643
Contact Information
OurVision: Creative Design Services and Resources
Business Address
433 W 95th St Ste 102 PMB 1058
Chicago, Illinois 60628
United States
Phone
850-708-9643
Website
Business Hours
Monday – Saturday
9:00 AM – 6:00 PM (Central Time)
Customer Support
We strive to respond to all inquiries within one business day. For faster service regarding an existing order, please include your order number.